Privacy Policy

Conductor Productions LLC Last Updated: August 19, 2026 Effective Date: August 19, 2026

1. Introduction

Conductor Productions LLC (“Conductor,” “we,” “us,” or “our”), a limited liability company incorporated in the Commonwealth of Massachusetts, is committed to protecting the privacy of individuals who visit our website at www.helloconductor.com (the “Site”), inquire about our services, or engage with us through any digital communications channel including email, SMS/text message, and social media.

This Privacy Policy describes how we collect, use, disclose, and protect personal information, and explains the rights available to you with respect to your data. By accessing our Site or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly:

• Name, email address, phone number, and company name (via our contact form or other inquiries)

• Communications and messages you send to us

• Business information you share in connection with project scoping or service discussions

Information Collected Automatically:

• IP address and device identifiers

• Browser type and version

• Pages visited, time spent, and clickstream data

• Cookies and similar tracking technologies (see Section 7)

Information from Third Parties:

• Contact or business information from marketing partners, referrals, or publicly available sources

• Analytics data from third-party service providers

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to inquiries and communicate with prospective and current clients

• To deliver our services, including strategy, creative, production, post-production, animation, and VFX services

• To send marketing communications (where you have opted in or we have a legitimate interest), including email newsletters and SMS messages

• To manage and improve our website, internal operations, and service quality

• To comply with applicable legal obligations

• To prevent fraud and protect the security of our systems and users

Text Message / SMS Communications: By providing your phone number and opting in, you consent to receive text messages from Conductor Productions LLC related to our services and communications. Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP. For help, reply HELP or contact us at hello@helloconductor.com.

4. Legal Basis for Processing (International Users)

For individuals located in the European Economic Area (EEA), United Kingdom, or other jurisdictions requiring a legal basis for data processing, we rely on the following:

• Consent – Where you have given explicit consent (e.g., opting into SMS or email marketing)

• Contractual necessity – Where processing is necessary to perform a contract or take pre-contractual steps at your request

• Legitimate interests – For business communications, fraud prevention, and improving our services, where such interests are not overridden by your rights

• Legal obligation – Where we are required to process data to comply with applicable law

5. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers and subprocessors (including GoHighLevel, email/SMS platforms, analytics providers, hosting services) who process data on our behalf under data processing agreements

• Professional advisors (attorneys, accountants) bound by confidentiality obligations

• Law enforcement or regulatory bodies when required by law or to protect our legal rights

• Business successors in the event of a merger, acquisition, or sale of assets

All third-party processors are contractually required to protect your information and use it only as directed by us.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Contact information collected for marketing purposes is retained until you opt out or request deletion. Client project data is retained for a minimum of seven (7) years in accordance with standard business record-keeping practices.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience and analyze usage. You may control cookie preferences through your browser settings. Disabling cookies may affect certain Site functionality.

We may use the following types of cookies:

• Strictly necessary cookies – Required for the Site to function

• Analytics cookies – To understand how visitors use our Site

• Marketing cookies – To deliver relevant advertising and communications

8. Your Privacy Rights

Depending on your location, you may have the following rights:

For California Residents (CCPA/CPRA):

• Right to know what personal information we collect and how it is used

• Right to delete your personal information

• Right to opt out of the sale or sharing of personal information (we do not sell personal information)

• Right to correct inaccurate personal information

• Right to non-discrimination for exercising your rights

For EEA/UK Residents (GDPR/UK GDPR):

• Right of access to your personal data

• Right to rectification of inaccurate data

• Right to erasure (“right to be forgotten”)

• Right to restriction of processing

• Right to data portability

• Right to object to processing

• Right to lodge a complaint with your local supervisory authority

For All Users:

• Right to opt out of marketing communications at any time (email: unsubscribe link; SMS: reply STOP)

To exercise any of these rights, contact us at: hello@helloconductor.com

We will respond to verified requests within 30 days (or as required by applicable law).

9. Children’s Privacy

Our Site and services are not directed to individuals under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. International Data Transfers

Conductor Productions LLC is based in the United States. If you are located outside the United States, please be aware that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your country. We implement appropriate safeguards (including Standard Contractual Clauses where required) to protect transferred data.

11. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Continued use of our Site or services after any update constitutes acceptance of the revised policy.

14. Contact Us

For questions, concerns, or to exercise your privacy rights:

Conductor Productions LLC Email: admin@helloconductor.com
Website: www.helloconductor.com

This Privacy Policy is provided for informational purposes. Conductor Productions LLC recommends consulting with a licensed attorney in your jurisdiction to ensure full legal compliance for your specific circumstances.